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I
Ionnika Nunez
I need to exchange it and no one is responding

Please email or call me to exchange the product
[****]
9548566707

Dear Ionnika,

I hope this message finds you well. Firstly, I would like to extend my sincere apologies for any inconvenience you may have experienced recently. We truly value your feedback and are committed to addressing your concerns.

I understand that you've expressed the need for an exchange and have encountered challenges reaching our team, particularly during the holiday period when we were off. I want to personally apologize for any frustration this may have caused.

I assure you that this is not reflective of our standard service, and we are actively taking steps to ensure quickly response to you now. Your satisfaction is of the utmost importance to us, and I regret any inconvenience you've faced.

Best Regards,
Jane
Customer Service Manager
Frequent Flyer Team