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    WARRANTY AND MAINTENANCE SERVICES
    Frequent Flyer warrants the Product against defects in materials and workmanship for a period one (1) year (excluded sales items) from the date of original purchase.  If a defect arises and a valid claim is received by Frequent Flyer within the Warranty Period, at its option, Frequent Flyer will repair the Product or exchange the Product with a functionally equivalent new product and we will bear any shipping costs incurred to ship the item(s) back.

    Frequent Flyer shall not provide any warranty or repair service to the following:

    (a) non-Frequent Flyer Products;
    (b) damage caused by accident or negligence;
    (c) abuse or misuse of the Products;
    (d) failed to use the Products in accordance with written instructions;
    (e) modification to the Products;
    (f) any scratches or surface damage.

    Please contact us in advance before you sent the defective item to us.  Otherwise we will not be able to handle your claim request.

    Please get in touch with us from the “Contact Us" for details.

     

    REFUND & EXCHANGE (IF APPLICABLE)
    Please be aware that we do not accept cancellations or returns after an order has been placed.
    If you received the wrong item or your item was defective, we will accept exchanges for the same item. If we are out of stock of the item(s) eligible for exchange, we will refund the purchase price and we will bear any shipping costs incurred to ship the item(s) back.

    Please note that refunds must make within 60 days of the payment date (via paypal or your credit card).  Otherwise we will not be able to handle your refunds request.

     

    LATE OR MISSING REFUNDS (IF APPLICABLE)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    The precise amount of time required for refund depends on your credit card provider, so we request that you ask your credit card issuer regarding the precise amount of time required until you receive the refund.
    If you’ve done all of this and you still have not received your refund yet, please contact us at info@frequentflyer.com.hk.

     

    SHIPPING
    Rates are determined by weight and destination at point of purchase.  Delivery Charges will be added to your order at the checkout stage and you can check the rates before placing an order.  
    Frequent Flyer does not ship to P.O. box address and multiple addresses per order.
    Remarks: Please be aware that International deliveries may be charged import duties and taxes on receipt of your package and ensure the following to avoid dispatch delays:

    • You will be available to sign for your order at the shipping address. 
    • If you are shopping for the first time, your shipping address is either your billing or corporate address. 
    • Customer is responsible for all local duties and taxes. If for any reason duties, taxes, and other fees are not paid by the customer resulting in a charge to Frequent Flyer by the shipping company, Frequent Flyer will charge the customer's account for these fees. These fees also include, but are not limited to, brokerage fees. 
    • If a parcel is returned, because the address was incomplete or incorrect, because you refused to accept it or because you didn't pick it up at the collection point in time, you will be charged for the shipping costs back to Frequent Flyer.

     

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    HKD